HMS Remote

Helios Remote is an enterprise remote support application that enables authorized IT administrators and support personnel to securely assist Android device users in real time.

With the user's explicit permission, support personnel can view the device screen, diagnose issues, guide users through troubleshooting, and remotely interact with the device to resolve technical problems more efficiently.

Helios Remote uses Android's AccessibilityService API exclusively to provide remote device control during an active remote support session.

When the user explicitly enables the Accessibility Service, an authorized support administrator can perform remote interactions such as: tapping and selecting items, scrolling through screens, typing text into input fields, navigating the device interface

AccessibilityService is used only to provide remote assistance during an active support session. The service is not used to monitor user activity, collect personal information, record audio, or perform actions outside the user's authorized remote support session.

The user must manually enable AccessibilityService through Android's Accessibility Settings and can disable it at any time.

Key Features

• Secure real-time screen sharing

• Remote device control during support sessions

• Live connection status monitoring

• Enterprise-grade remote technical assistance

• Secure communication between user and support administrator

Privacy and Security

• Every remote support session requires explicit user consent before it begins.

• AccessibilityService must be manually enabled by the user before remote control is available.

• Screen sharing begins only after the user grants Android's Media Projection permission.

• Remote control is available only while an authorized support session is active.

• Users are notified whenever a remote support session is running.

• AccessibilityService can be disabled by the user at any time through Android Settings.

Typical Use Cases

Helios Remote is designed for enterprise environments and technical support teams that need to assist users remotely with:

• Device troubleshooting

• Application support

• Device configuration

• Guided technical assistance

• IT help desk operations