ProProfs Live Chat

ProProfs Live Chat – Live Chat & AI Customer Service Agent for Instant, Automated Support

ProProfs Chat is a live chat mobile app that helps businesses connect with website visitors in real time. Whether you're managing sales, support, or lead generation, our live chat app for Android lets your team respond to customers directly from their phones.

Train AI agents on your website, help center, uploaded files, and FAQs, and have them respond with source-cited answers, complete tasks like updating orders or scheduling meetings, and flag customers who need attention through sentiment analysis and churn risk scoring. Push notifications keep you updated on the go, and integrations with Salesforce, Zapier, and Zoho keep your workflow connected.

Key Features:

✅ Live Chat on Mobile – Connect with customers from anywhere

✅ AI Agent Training – Train on your website, help center, uploaded files, and FAQs

✅ AI-Generated Answers – Source-cited responses pulled from your trained data

✅ Action-Based AI Agents – Update orders, schedule meetings, trigger Slack/email alerts

✅ Sentiment Analysis – Detect customer emotions in real time

✅ Risk Prediction – Churn risk scored as High, Medium, or Low

✅ AI Resolution Summaries – Auto-generated after every chat

✅ AI Agent Performance Reports – Customer ratings and satisfaction scores

✅ Canned Responses – Reply instantly with pre-saved messages