ecotel MobileControl

You can decide at any time whether calls should be forwarded to your cell phone, voicemail or a number of your choice. Outgoing calls can be made via VoIP (»Voice over IP«) or GSM. If the call is made via VoIP, your landline number is displayed to the caller. You have access to your existing mobile phone contacts as well as to the phone books created in your cloud telephone system.

Via the mobile client, calls can be accepted, held and forwarded, for example, or three-party conferences can be set up. Incoming, outgoing and missed calls are displayed in a call journal.

Depending on the situation, enter a presence status (e.g. »Present«, »Home office« or »Away«), which is displayed to other participants within your company.

You also have the option of calling up voice mail or fax-to-mail messages via the mobile client.

The highlights at a glance:

call forwarding

• Direct (Call Forwarding Unconditional; »CFU«)

All incoming calls from a subscriber are immediately forwarded to another phone number or voice mailbox.

• Case by case (Call Forwarding Selective; »CFSE«)

Incoming calls are diverted if previously defined criteria are met.

• When busy (Call Forwarding Busy; »CFB«)

Incoming calls are diverted if the called party is busy.

• Delayed (Call Forwarding No Reply; »CFNR«)

Incoming calls are diverted if the call is not answered within a predefined period of time.

• Unreachable (Call Forwarding Timeout; »CFTO«)

Incoming calls are diverted if the call cannot be delivered/accepted due to technical problems (e.g. network problems).

• Call forwarding during the call phase (call deflection; »CD«)

Enables an incoming call (during the ringing phase) to be diverted to an external number.

• Rejecting forwarded calls

Allows rejecting calls that are forwarded to the subscriber's phone number.

• Parallel ringing

Store a phone number of your choice to be able to answer the call on a second device (mobile or landline).

• Queues

ACD (Automatic Call Distribution) is a feature to hold incoming calls in a queue until you can answer the call. The calls can be between

are distributed to the participants of an ACD according to a given pattern (parallel, serial, cyclic, longest inactive or random).

Note: ecotel MobileControl only works in connection with a valid user account. If you have any questions, please contact your service provider (ecotel communication ag).