UPPCL1912 WORKFORCE

Objectives:

Improve customer satisfaction for both electricity consumer

Reduce fault rectification time

Provide additional channels of communications including social media, email, mobile apps

Collecting technical data of the fault

Fault analysis and taking long term corrective measures

Grouping of multiple complaints related to a single fault

Micro management and monitoring of the performance of the gangs

Rating of the performance of the Circle/division/sub-divison/sub-station/

Establishing system to monitor the reliability indexes for power supply