ProConnect HelpDesk

SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com).

It supports following features:

* Dashboards

* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.

* Managers can make approvals of service requests.

* Integrates with SMART Workflow Engine, for ticket escalations.