VMS-Nakshatra

Nakshatra is the official video verification app for Flipkart Sellers, designed to protect your business from fraudulent claims and order disputes. By creating secure video proof of your packaging process, you can ensure every shipment is accounted for, safeguarding your reputation and finances.

This essential tool maps video evidence directly to an order’s tracking ID, empowering you to resolve customer issues and Seller Protection Fund (SPF) cases with undeniable proof.

Key Features:

Fast Video Capture: Effortlessly record high-quality videos of your packaging process directly from your device.

Tracking ID Mapping: Instantly link each video to a specific tracking ID for simple, powerful search and retrieval.

Secure Cloud Storage: Videos are automatically uploaded and stored in the cloud, ready for on-demand access.

Total Seller Privacy: Your data is confidential. Video feeds are strictly segregated by seller, with no cross-access permitted.

Role-Based Security: Control who on your team can view footage with built-in user roles and privileges.

Strengthen Claims: Use definitive video evidence to quickly challenge false claims regarding incorrect, damaged, or missing items.

Simplify SPF Cases: Radically simplify the Seller Protection Fund (SPF) claim process with readily available video proof.

Web Admin Panel: Use the web version to search your entire video archive by Tracking ID to find footage in seconds.

How to Get Started:

Access to Nakshatra is managed to ensure a secure environment. The Flipkart Seller Support team will create your seller admin account and provide you with login credentials. Once you receive them, you can log in and begin securing your shipments immediately.

Dedicated Support:

For any technical issues, escalations, or support questions, please contact our team at:

fkvms_escalations@flipkart.com

Download Nakshatra to add a critical layer of security and accountability to your fulfilment process. Ship with confidence!