ServiceDesk Plus | On-premises

All Versions of ServiceDesk Plus | On-premises

• 
  6.4.10(93)This is the latest versionLatest

  APK

  Sep 30, 202652.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.10

  Updated on Sep 30, 2026

  Version 6.4.10:
  1. Enable two-factor authentication for module approval actions. This adds an extra layer of security by mandating an additional verification step using the OTP. This feature is portal-specific.
  2. Base Site now serves as the default site across the application and is listed in the Sites list view.
  3. Add a custom logo for the mobile application.
  4. View the approval summary for approvals processed in bulk.
  5. View the downtime of Changes synced with OpManager.

• 
  6.4.9(92)

  APK

  Aug 6, 202652.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.9

  Updated on Aug 6, 2026

  Version 6.4.9:
  1. Users can now submit requests for approvals.
  2. Users can now configure approval levels and assign approvers directly from the request's Approval tab.

• 
  6.4.8(91)

  APK

  Jul 2, 202652.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.8

  Updated on Jul 2, 2026

  v6.4.8 :
  Widgets now block screenshots and screen recordings for improved security.

• 
  6.4.7(90)

  APK

  Jun 9, 202652.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.7

  Updated on Jun 9, 2026

  Version 6.4.7:
  1. In the Add Request form, pick-list values duplicate while scrolling when a list has more than seven values. This is now fixed.
  2. Rich text field visibility and color rendering are improved across dark and light themes.

• 
  6.4.6(89)

  APK

  May 21, 202652.0 MBAndroid 8.0+What's New
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  What's new in the version 6.4.6

  Updated on May 21, 2026

  Version 6.4.6 :
  1. Introducing widgets for All Requests, and Approval Summary of Requests, Changes, Releases, and Purchase.
  2. SDF-134850: Task comments now support @mentions.
  3. SD-120658: Solution descriptions now support inline and embedded videos.

• 
  6.4.5(88)

  APK

  Apr 3, 202650.6 MBAndroid 8.0+What's New
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  What's new in the version 6.4.5

  Updated on Apr 3, 2026

  Version 6.4.5:
  * In the Add Request form, you can now populate the Assets field by scanning an asset's QR code, barcode, or RFID tag.
  * When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically.
  * The following values are now retained after you log out:
  * Filters (across all modules)
  * Last scanned by (Scan Assets page)
  * Settings-launch request Screen by Default
  * Image upload quality
  * Show description by default (iOS only)

• 
  6.4.4(87)

  APK

  Mar 10, 202650.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.4

  Updated on Mar 10, 2026

  Version 6.4.4:
  Enhanced security for attachment downloads.

• 
  6.4.3(86)

  APK

  Mar 5, 202650.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.3

  Updated on Mar 5, 2026

  Version 6.4.3:
  Introducing in-app browser support to enhance SAML authentication and Azure pre-authentication security, ensuring compliance with Conditional Access policies.

• 
  6.4.2(85)

  APK

  Feb 18, 202650.1 MBAndroid 8.0+What's New
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  What's new in the version 6.4.2

  Updated on Feb 18, 2026

  Version 6.4.2:
  
  Applicable from ServiceDesk Plus 15200
  1. Task comments are enhanced.
  2. The following enhancements are introduced in Checklists:
  i) The Last Updated By information is now displayed for each checklist item.
  ii) Descriptions are now displayed for each field in checklist items.

• 
  6.4.1(84)

  APK

  Feb 4, 202649.2 MBAndroid 8.0+What's New
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  What's new in the version 6.4.1

  Updated on Feb 4, 2026

  Version 6.4.1:
  SAML authentication session handling is enhanced to prevent login issues in specific scenarios.