Metro Protection

Metro Protection by T-Mobile is a companion app for Metro Device Protection customers. Stay protected and connected – all in one place, where you can easily manage your coverage, file claims, and access unlimited tech support (for Metro Complete Device Protection and Metro Advanced Device Protection customers). Designed with simplicity and ease in mind, get the most out of your Metro Device Protection plan.

Key Features

• View your coverage and benefits

Easily check your plan details, service fees, and deductibles. Access your coverage documents anytime, anywhere.

• File and track claims

Start a claim in just a few taps and track the status directly in the app — no phone calls required.

• Get live tech support (Complete & Advanced plans only)

Connect with tech experts by chat, call, screen share, or camera share to get help with setup, connectivity, troubleshooting, and more.

• Access self-help tools

Browse thousands of device-specific tips, how-tos, and step-by-step guides to solve common issues on your own. You can even add other devices to get more out of the self-help center.