Knox Asset Intelligence

About

The Knox Asset Intelligence (KAI) agent app enables enterprise organizations to monitor and collect real-time health and usage data for devices in their fleet. The agent is designed to be installed on managed Android devices, and is a requirement in order for devices to enroll into the Knox Asset Intelligence service.

IMPORTANT – The KAI agent must either be installed on a fully managed device, or in the work profile of a company-owned device running Android Enterprise in order for the device to enroll.

Once devices are enrolled, users can launch the agent to view information related to their apps, battery, and network health, and send error reports to their IT admins whenever device issues occur.

IT admins can then use the Knox Asset Intelligence console to view in-depth, actionable data insights for their fleet, track device locations in real-time, and download diagnostics logs to help analyze and troubleshoot device issues further.

Key console features for IT admins:

1. View device status information (IMEI, OS version, FW version, Android security patch level)

2. View device health insights using an intuitive, built-in dashboard

o Business app stability (ANR, Crash, Abnormal battery drain)

o Device battery status (Current condition, Health)

o Network connectivity (Unexpected network problem, Latency)

o Knox Service Plugin policy deployment visibility in KAI

o Security (CVE/SVE vulnerability)

o System status (Memory)

3. View in-depth location tracking information using the device's GPS and remotely trigger alarms to help make device retrieval easier.

Disclaimer:

This is an enterprise business app and all features are accessible with a trial or commercial Knox Suite license. Please note that your experiences may vary depending on the capabilities enabled by your IT administrator.

Collected information

Knox Asset Intelligence collects the following information from your device:

• Serial Number

• IMEI (International Mobile Equipment Identifier)

• Mac Address

• Currently Connected SSID

• Location (latitude & longitude)

Optional permissions

The following permissions need to be granted on your device in order for the features to work in the Knox Asset Intelligence console. Note that you can continue to use the app even if you do not grant these permissions.

• Location permission: Grant this permission to let IT admins use location tracking features in the Knox Asset Intelligence console.

• Notification permission: Grant this permission to let IT admins retrieve diagnostic logs from your device for troubleshooting.

Learn more

To see the full list of supported devices, go to:

https://www.samsungknox.com/en/knox-platform/supported-devices/kai

To learn more about Knox Asset Intelligence, please visit:

https://www.samsungknox.com/kai

To check out the Knox Asset Intelligence documentation, see:

https://docs.samsungknox.com/admin/knox-asset-intelligence/welcome.htm

To check out the Samsung Knox Privacy Policy, see:

https://www.samsungknox.com/en/device-privacy-policy